Seller Pickups and Handover

TRAX Rider Pickup Timings & Daily Merchant Cutoff Guide

What online sellers need to know about booking TRAX pickups, the daily cut-off and getting parcels ready for the rider.

The 3:00 PM Booking Cut-Off

TRAX sellers book pickups in the Sonic seller portal. The most important time to remember is 3:00 PM. This is the daily cut-off for same-day pickup.

Before 3:00 PM

If you book in the seller portal before 3:00 PM, you can get same-day pickup. The rider usually comes between 4:00 PM and 8:00 PM that day.

After 3:00 PM

If you book after 3:00 PM, expect the pickup on a later day. We could not confirm the exact rule for late bookings, so check with TRAX if timing matters.

Checked fact: TRAX sellers book pickups in the Sonic seller portal. For same-day pickup, book before 3:00 PM. Riders collect between 4:00 PM and 8:00 PM on working days.

Rider Pickup Time: 4:00 PM to 8:00 PM

After the 3:00 PM cut-off, TRAX riders go out to collect parcels. They usually reach sellers between 4:00 PM and 8:00 PM.

The window is long because each rider visits many sellers on one route, so they cannot reach everyone at the same time. Have your parcels packed and ready before 4:00 PM, so the handover is quick.

What Affects When the Rider Reaches You

How far you are from the hub
How many stops come before yours on the route
How many parcels each seller hands over (big batches take longer)
Evening traffic in your area

If the rider has not come by 8:00 PM and your booking was confirmed, contact TRAX on (021) 111-118-729 or email info@slgtrax.com and give your booking details.

What You Need Before the Rider Arrives

TRAX needs two things for every pickup. Have both ready before the rider comes:

1. Printed Airway Bill

You create the airway bill in the Sonic seller portal after booking. It must be printed and stuck firmly on the parcel. It carries the barcode, the buyer’s address and the cash on delivery amount if there is one.

The barcode must be easy to scan. Make sure the print is clear and not smudged.

2. Signed Dispatch Sheet

The dispatch sheet lists all the parcels you hand over in one pickup. It must be signed at handover. It is your record of which parcels you gave to TRAX.

Keep your signed copy. If there is ever a question about whether a parcel was collected, this sheet is your proof.

Checked fact: To hand parcels to TRAX, each one needs a barcode label that can be scanned, and the dispatch sheet must be signed.

What Happens After Pickup

After the rider collects your parcels, they go to a TRAX hub. There, each barcode is scanned into the tracking system. We could not confirm the exact times of these scans.

Pickup: The rider collects the parcels at your address, and the dispatch sheet is signed.

First hub scan: The parcels reach the hub, and each barcode is scanned. This scan is what makes tracking start to show movement.

On the road: Parcels travel by truck to the delivery cities. Hubs and trucks run around the clock.

It is normal for tracking to show no update for a few hours between pickup and the first hub scan. If your parcel was handed over but still shows nothing by the next morning, contact TRAX with the details from your dispatch sheet.

Tips for Sellers

Book a little before 3:00 PM

Leave yourself some time before the cut-off, in case the portal is slow or you need to reprint a label.

Pack and label parcels early

If orders come in all morning, pack them in batches and print airway bills together, instead of one at a time. Then you are not rushing when the rider arrives.

Keep your signed dispatch sheets

We could not confirm how long TRAX allows for pickup disputes. Keep your signed sheets safely, as they are the quickest way to prove a parcel was handed over.

Check COD amounts before printing

The COD amount on the airway bill is what the rider collects from the buyer. If it is wrong, fix it and reprint before pickup.

Frequently Asked Questions

What is the TRAX pickup cut-off time?

3:00 PM. Book in the Sonic seller portal before 3:00 PM for same-day pickup between 4:00 PM and 8:00 PM.

How do I book a TRAX rider pickup?

Log in to the Sonic seller portal (sonic.pk), book each parcel and print its airway bill. Book before 3:00 PM for same-day pickup.

What do I need to give the TRAX rider?

Each parcel needs a printed airway bill with a barcode that can be scanned. You also need a signed dispatch sheet for the pickup.

Does TRAX charge for pickup from my address?

We could not confirm this. Contact TRAX on (021) 111-118-729 or info@slgtrax.com to check the terms for your account.

The rider did not come even though I booked before 3:00 PM. What should I do?

If 8:00 PM has passed and no rider has come, call TRAX on (021) 111-118-729 or email info@slgtrax.com and give your booking details. Ask them to check what happened with your pickup.