TRAX Tracking FAQ: Frequently Asked Questions

Your tracking number arrives in the shop’s SMS or email, or it is printed on the parcel sticker. Enter it in our tracker and press Track Consignment to see the recent scans. There is a full walkthrough in our How to Track a TRAX Shipment Guide for complete step-by-step instructions.

It is a code of letters and numbers that TRAX creates when a shop books your parcel. You will usually find it in the dispatch SMS or on the booking receipt. Examples and tips are in our TRAX Tracking Number Format Guide for identification tips and location details.

The shop has probably made the label, but TRAX has not scanned the parcel in at a hub yet. Try again once the parcel has been picked up. Our tips for this are in the Tracking Not Updating Guide for typical hub processing intervals and troubleshooting recommendations.

No. A shop order number such as #1042 only exists in the shop’s own system. TRAX can only find parcels by the tracking number it gives each booking, so ask the shop for that number.

TRAX has not published a delivery-time table we can check, so we do not quote exact days. Parcels between big cities such as Karachi, Lahore and Islamabad usually arrive faster than parcels to smaller towns. For more on timing, see our TRAX Delivery Time Guide for detailed regional timelines.

No home deliveries take place on Sundays or public holidays; TRAX delivers from Monday to Saturday. Its main hubs and long-distance trucks keep working around the clock, so parcels are ready to go out again on Monday.

TRAX riders deliver from Monday to Saturday. The time your rider arrives depends on the route they follow that day, so keep your phone on from the morning.

Your parcel has reached a TRAX hub or sorting center on its way to you. Staff scan and weigh it there and send it on to the next truck or to your local branch.

Usually not. You pay the full COD amount first and then open the parcel, unless the shop offers an open-delivery option for your order. The rider must keep the parcel sealed until it is paid for. More details are in our TRAX COD Tracking Guide.

The rider marks it as "Customer Refused". The parcel goes back to the local branch and is then returned to the shop. Read our TRAX Returned to Shipper Guide to understand return lifecycles.

Plan to pay the rider in cash, and keep the exact amount ready. If the shop offers another way to pay, it will tell you before delivery.

Sometimes a rider cannot finish the route because of traffic or weather. The status then changes to Delivery Attempted or Returned to Facility, and the parcel goes out again on the next working day. See our Out for Delivery Guide for advice.

Ask family, household staff, your office reception or the building guard whether someone took it for you. If nobody did, call TRAX on (021) 111-118-729 straight away and ask for the proof of delivery (POD) record.

Usually the shop has to agree first. Contact the shop you ordered from, or call TRAX with your tracking number and ask whether they can hold the parcel at a branch.

Call the TRAX UAN on (021) 111-118-729 or email info@slgtrax.com. Keep your tracking number and the phone number on the parcel ready. All contact details are in our TRAX Helpline Directory.