Developer Architecture Guide

TRAX API Integration: Connecting Your Store to Sonic

What TRAX has confirmed about store connections, what you should ask TRAX before you start, and general tips for building a safe tracking feature.

What TRAX Has Confirmed

A busy online shop cannot type every order by hand. A store connection sends order details to the courier for you, so labels and tracking numbers are made without copying and pasting.

TRAX says its Sonic platform connects to online stores. It can book parcels automatically, create airway bills in bulk and keep tracking updated for your store.

TRAX has not published its technical details, such as web addresses, data formats, login method, limits or fees. So we do not guess them here. Ask TRAX for its current technical guide before you start building.

What a Connection Usually Does

Based on what TRAX has confirmed, a store connection helps with four jobs:

1. Booking Parcels

Your store sends each order’s address, phone number and cash amount, and gets back a tracking number and airway bill. Check every detail before a parcel is booked.

2. Tracking Updates

Tracking information comes back into your store, so you and your buyers can see where a parcel is. TRAX tracking numbers are letters and numbers printed on the booking receipt or sent by SMS.

3. Bulk Airway Bills

You can print airway bills for many parcels at once. Each parcel needs a printed airway bill with a barcode before pickup.

4. Pickups

Pickups are booked through the Sonic seller portal. For same-day collection, book before 3:00 PM. Riders collect between 4:00 PM and 8:00 PM on working days.

Questions to Ask TRAX First

Before you build anything, ask TRAX these questions:

How to Connect

Ask which connection methods are available for your account, how you log in and where you manage settings. Test with a few orders before a busy sale.

Keep Access Safe

Keep your login details and keys private. Do not paste them into chats or emails. Give a developer only the access they need, and remove it when the work is done.

Status Updates

Ask whether TRAX can send updates to your store when a parcel status changes, and what those updates look like. Do not promise buyers automatic messages until you have tested them.

General Tips for Errors and Limits

Slow Down and Retry

Most online services limit how many requests you can send in a short time. If you get an error, wait a little before trying again, and wait longer after each try.

Check Details First

Check buyer phone numbers and city names in your store before you book. Simple typing mistakes are a common reason for failed bookings.

Tips for Your Own Tracking Page

If your website lets shoppers track parcels, do not send every click straight to the courier. These general tips help:

Save Recent Results

Save each tracking result for a minute or two. If a worried buyer presses Refresh many times, show the saved result instead of asking the courier again.

Combine Repeat Requests

If many requests arrive for the same tracking number at once, send just one request and share the answer.

Pause When the Courier Is Down

If the courier’s system is slow or down, stop sending requests for a short time and show a friendly message instead of an error.

Getting the Technical Guide

For TRAX’s technical guide or test access, contact TRAX on (021) 111-118-729 or info@slgtrax.com. You can also read our TRAX Helpline Directory.