TRAX Helpline Number and Customer Support Phone
Last reviewed: 2026-09-11
Independent Directory Notice: traxtracking.pk is an independent tracking website. We are not owned, run or endorsed by TRAX Online Logistics (Pvt) Ltd. The contact details below come from the official TRAX corporate portal.
TRAX customer service contacts
For tracking questions, delivery holds or rider problems, use these TRAX contacts:
National UAN Helpline
(021) 111-118-729
The nationwide UAN puts you through to TRAX customer service. You can call it from any network.
Customer Support Email
info@slgtrax.com
Use email for written claims, proof of delivery (POD), billing questions and disputes. Write your tracking number in the subject line.
Note on Digital Interfaces: TRAX tracking pages may also show the name Sonic (sonic.pk/tracking). Sonic uses the same TRAX helpline, (021) 111-118-729.
TRAX head office and city offices
If you need help in person, want to collect a parcel or need a local office, contact TRAX:
Karachi (Head Office & Central Hub)
Plot 104, Sector 23, Korangi Industrial Area, Karachi. TRAX’s head office and a main hub.
Phone: (021) 111-118-729
Lahore
We have not checked a local office address for this city. Call the TRAX UAN below to ask for the nearest office or collection point.
Phone: (021) 111-118-729 (National UAN)
Islamabad / Rawalpindi
We have not checked a local office address for this city. Call the TRAX UAN below to ask for the nearest office or collection point.
Phone: (021) 111-118-729 (National UAN)
Faisalabad
We have not checked a local office address for this city. Call the TRAX UAN below to ask for the nearest office or collection point.
Phone: (021) 111-118-729 (National UAN)
Multan
We have not checked a local office address for this city. Call the TRAX UAN below to ask for the nearest office or collection point.
Phone: (021) 111-118-729 (National UAN)
Peshawar
We have not checked a local office address for this city. Call the TRAX UAN below to ask for the nearest office or collection point.
Phone: (021) 111-118-729 (National UAN)
Call TRAX or check online?
Online tracking gives you the latest scan straight away, with no waiting on the phone. For some problems you do need to call TRAX:
Use Online Tracking For:
- Checking whether the seller has sent the parcel.
- Following the parcel as it moves between hubs.
- Seeing whether the parcel is out for delivery today.
- Checking when the parcel was delivered.
Call Customer Care For:
- Fixing a wrong street address or landmark.
- Asking TRAX to hold the parcel at a branch so you can collect it.
- Reporting several failed delivery attempts.
- Asking TRAX to search for a missing parcel.
How to raise a delivery problem with TRAX
Step 1: Check the latest status Before you call, look up your tracking number. Note whether the parcel is at the first hub, on the road between cities or out with a rider.
Step 2: Collect your details Write down the booking date, the sender’s name, the delivery address and the phone number used for the order.
Step 3: Call and explain clearly Give your tracking number first, then say what has gone wrong and what you would like TRAX to do.
Step 4: Ask for a ticket number If TRAX needs to look into the problem, ask for a complaint or ticket number and keep it for follow-up.
Frequently Asked Questions About TRAX Customer Support
What is the TRAX helpline number?
The TRAX UAN helpline is (021) 111-118-729. You can call it from any mobile or landline network in Pakistan.
What is the TRAX support email address?
For written questions, proof of delivery (POD) papers and business billing queries, email TRAX at info@slgtrax.com.
Can traxtracking.pk change my delivery address or talk to the rider?
No. traxtracking.pk is an independent information website and never holds your parcel. To change the address, ask for a branch hold or give new delivery instructions, call TRAX on (021) 111-118-729.